Shipping Policy

Effective Date: 8 June 2026

This policy applies to the shipping and delivery of products purchased through mutateskincare.com (the “Website”), operated by InherAura Skincare Private Limited (CIN: U20237HR2025PTC132803) under the brand “Mutate Skincare” (“Mutate,” “we,” “us,” or “our”). By placing an order, you agree to the terms set out below, which we may revise from time to time.

We want your order to reach you with the same care it was prepared with. The terms that follow explain how, and over what timeframe, we deliver, and where the responsibility for a safe arrival rests.

Dispatch and Delivery Timelines

Orders are usually dispatched within four (4) business days of being placed, excluding Sundays and public holidays. Once dispatched, delivery typically takes a further three to seven (3–7) days, depending on your location.

These timelines are an estimate offered in good faith. While we make every reasonable effort to deliver within them, delivery may occasionally be delayed by logistical or other circumstances beyond our control, and we are unable to guarantee delivery by a particular date.

Shipping Charges

We offer free shipping on all prepaid orders above ₹500. For orders below this value, a shipping charge may apply, which will be shown to you at checkout before you confirm your order. Shipping charges may vary according to the order value, the delivery location, and the chosen method of payment.

Where a shipping charge has been paid, it is not ordinarily refundable upon a return. We may, however, refund it where a product is found, upon our verification, to have been delivered damaged, defective, incorrect, or incomplete.

Our Courier Partners

We work with third-party logistics providers (each, a “Logistic Partner”) to ship and deliver your order. The Logistic Partner is responsible for carrying your order from dispatch until it is handed to you. Where a Cash on Delivery order is placed, you agree that the Logistic Partner is authorised to collect payment on our behalf.

Although we endeavour to deliver throughout India, certain areas may, from time to time and at our discretion, be unserviceable. Reverse pick-up for returns is likewise subject to your pin code being serviceable by our Logistic Partner; where it is not, you may be asked to return the product by a reliable courier, and we will work with you to find a suitable arrangement.

Keeping You Informed

Once your order is on its way, we will send you tracking updates by email and WhatsApp, so that you can follow its progress to your door.

Secure and Accurate Delivery

To deliver your order, we collect details such as your name, shipping and billing address, contact number, and any landmarks. Please ensure that the information you provide is true, complete, and accurate, and sufficient to identify the place of delivery. We will not be liable for a failed or delayed delivery arising from incorrect or incomplete information provided by you.

For your security, we may use one-time password (“OTP”) verification on delivery. Where we do, an OTP will be sent to your registered email and mobile number after dispatch, and you will be asked to share it with the Logistic Partner at the point of delivery. Please do not share the OTP until your order is in hand.

When your order is out for delivery, the Logistic Partner may attempt to reach you by telephone. Should you be unavailable, up to two (2) delivery attempts will be made over 48 to 72 hours. If the order remains undelivered after the final attempt, we reserve the right to cancel it at our discretion and have it returned to source, and to deduct the shipping and delivery costs we have borne from any refund that follows.

Title, Risk, and the Conduct of Delivery

Title to, and risk in, the products passes to you upon delivery.

We engage our Logistic Partners with regard for professionalism and integrity. That said, the conduct of individual delivery personnel is not within our control, and as we are facilitating delivery rather than carrying it out ourselves, we are not responsible for their acts or omissions — including delay, misdelivery, deficient service, or tampering — nor for resolving any dispute between you and them. Concerns of this nature are best raised with us so that we may take them up with the Logistic Partner on your behalf.

Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any complaint or concern relating to the shipping or delivery of your order may be addressed to:

Aishwarya Agicha
Founder, InherAura Skincare Private Limited
Shop 35, Suncity Avenue, Sector 102, Garhi Harsaru, Gurugram, Haryana – 122505
Email: info@mutateskincare.com
Telephone: +91 90340 99009

We endeavour to acknowledge and resolve grievances within the timelines prescribed by applicable law.

Contact

Our customer care team is glad to help, between 10:00 AM and 6:00 PM, Monday to Saturday.

Mutate Skincare (a brand of InherAura Skincare Private Limited)
WhatsApp: +91 90340 99009
Email: info@mutateskincare.com
Website: mutateskincare.com